Lakshmi Nano Pozzo

Quality is fundamental to our business because we deeply value our customers. Our objective is to provide products and services that consistently meet and exceed their expectations. To achieve this, we are committed to continuous improvement, supported by a robust Quality Management System. This system offers a clear framework for assessing and enhancing our performance, ensuring that quality remains at the core of everything we do. We have implemented various systems and procedures to achieve total customer satisfaction and drive ongoing improvement across our organization. These include regular collection and monitoring of customer feedback to understand and address their needs effectively, as well as a well-defined customer complaints procedure to resolve issues promptly. Our supplier selection and performance evaluation processes are guided by strict criteria, ensuring that we partner only with those who share our commitment to quality. Additionally, we invest in the training and development of our employees to enhance their skills and capabilities. We regularly audit our internal processes, set measurable quality objectives that align with our business goals, and conduct management reviews of audit outcomes, customer feedback, and complaints. These practices collectively reinforce our dedication to delivering exceptional quality and achieving excellence in all aspects of our business.